BHD Wins Gold in Financial Inclusion Ranking

The banking entity stands out in the High Financial Inclusion category, in the first edition of the national ranking of the Superintendency of Banks. Santo Domingo.- Banco BHD obtained Gold in the first Financial Inclusion Ranking 2025, conducted by the Superintendency of Banks (SB), reaffirming its leadership for its inclusive practices. BHD achieved the high rating for its integration of all components of financial inclusion: broad access, service quality, continuous financial education, robust digitalization, and institutional strategies aimed at vulnerable segments, actions that are part of the bank’s Sustainability Strategy.

When valuing the recognition, Fidelio Arturo Despradel, executive president of Banco BHD, expressed that “this distinction from the Superintendency of Banks greatly pleases us, as it highlights our purpose of promoting human progress. We seek to generate value for society in its economic, environmental, and social endeavors. In our practice of social responsibility, we focus on the transmission of values and creating well-being, as we do through inclusion”.

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Josefina Navarro, Senior Vice President of Corporate Communications and Social Responsibility at Banco BHD, explained that since 2020, an Inclusion Program was created in the bank as part of the comprehensive vision on dignified treatment, respect for human rights, and non-discrimination.

“For the execution of this program, we have an inclusion table made up of a multidisciplinary team that firmly works on the implementation of good practices and the constant review of the processes of our organization,” Navarro highlighted.

These good practices start with the employees themselves, who receive annual awareness training on dignified treatment, sign language, and labor inclusion. For customers, they offer inclusive and accessible service. The ATMs of Banco BHD are 100% inclusive, with Braille keyboards and audio ports; and its infrastructure includes the principles of universal accessibility in all its buildings and branches. In addition, the financial entity has sign language interpreters in the branches, while in the main branch on Winston Churchill Avenue, contracts, promissory notes and audible tariffs were incorporated for people with visual impairments and limitations in reading and writing. Financial inclusion is a strategic pillar of the institution. One of the major initiatives is the Responsible Finances BHD financial education program, which supports all stakeholder groups in managing their resources, adapted to their needs and ensuring that their evolution and banking growth responsibly. And this 2025, BHD launched the Finanzas Plateadas program, within the portal www.finanzasresponsables.bhd.com.do, focused on financial education and the well-being of people over 60 years of age in the Dominican Republic, offering resources, tutorials, workshops and mentoring for intelligent financial management in this stage of their lives. More about the classification The new ranking was published within the report “Towards a Sustainable Financial System 2025“, by the Superintendency of Banks, which presents the results of surveys applied to both financial intermediation entities and users of the system, belonging to various segments in a situation of vulnerability: people with disabilities, migrants, the aging population, women-led SMEs and other groups facing significant challenges in accessing the formal financial system.