Santo Domingo. – The Emergency Extrahospitalary Care Services Directorate (DAEH) closes the year 2025 with 547,936 pre-hospital medical assistances provided through the National Emergency and Security System 9-1-1, consolidating itself as a fundamental pillar in the response to emergencies throughout the national territory.
The head of the entity, Juan Manuel Méndez García, highlighted that these results reflect the commitment of the staff who daily offer services to the population.
“Each of these assistances represents a life attended to with speed, humanity, and professionalism. This result is the fruit of the effort of thousands of collaborators who, regardless of the time or place, are always available to serve,” expressed Méndez García.
Furthermore, the entity highlights that the services provided impacted an estimated population of 10,263,940 inhabitants.
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Strengthening transfers and reduction in response times
The DAEH Directorate reports that in 2025, the institution reinforced interhospital transfers, reaching 65,286 patient mobilizations to centers with greater resolution capacity.
“Ensuring the continuity of patient care has been a priority. It’s not just about transferring; the goal is for each user to receive humanized and quality care in the shortest possible time,” stated the DAEH management.
Similarly, the DAEH achieved a national average reduction of 4 minutes and 3 seconds in response times compared to the same period in 2024.
In Greater Santo Domingo, the improvement reached 4 minutes and 27 seconds, setting a precedent in timely care.
“Reducing minutes in an emergency can mean saving a life. That’s why we’ve worked on improving processes, technology, and operational deployment,” said Méndez García.
Territorial expansion and operational strengthening
Thanks to the support of President Luis Abinader and the Minister of the Presidency José Ignacio Paliza, during this year 235 new ambulances were integrated, for a total of 850 ambulances nationwide and 122 Immediate Response Units (URI). This operational growth was supported by the incorporation of 2,730 new collaborators.
The DAEH highlights that the expansion allowed to reach a coverage of 93% of the Dominican population, including the opening of a new operational base in Pedernales, where 13 fully equipped ambulances were integrated, with strategic coverage for the Cabo Rojo tourist corridor.
“The expansion to Pedernales represents our commitment to equitable care, regardless of distance or geography,” states the head of the entity.
Citizen perception reflected an overall satisfaction of 90%, highlighting the speed of response, technical preparation, and humane treatment of pre-hospital personnel.
In terms of training, the DAEH trained 16,301 people through the “Cuidando Vidas” program and 3,124 citizens in Cardiopulmonary Resuscitation (CPR).
The institution also advanced in technological innovation with its own operational monitoring and control platforms, achieving coverage and availability of ambulances in more than 90%.
The DAEH highlights that it closes the year with high levels of compliance in government indicators, among which 92% in the Internal Control Index, 94% in the Budget Management Index and 98.49% in the transparency portal stand out.
With the development of these capabilities and scope, the DAEH impacts the health indicators of our population, contributing to the increase in survival from traffic accidents, maternal and infant mortality, cerebrovascular disease, and acute coronary syndrome.
“These results commit us to continue improving. Our goal is clear: to save lives with efficiency, humanity, and timely response,” concluded the director of the DAEH, Juan Manuel Méndez García.
