Santo Domingo.– Médico Express was honored with seven awards in the first edition of the 2026 Good Practices in Social Security Awards, establishing itself as the most awarded healthcare provider in the competition organized by the General Directorate of Information and Defense of Social Security Affiliates (DIDA).
The institution received the Gold Seal for the “Humanization of Health Services” practice, the Gold Seal for “Risk Management, Detection and Prevention of Irregularities,” the Gold Seal for “User Experience,” and a Mention for the “Comprehensive Patient Management” practice, recognitions that highlight its commitment to people-centered care, clinical excellence, patient safety, and continuous improvement.
Likewise, Médico Express obtained three Special Mentions for High-Impact Innovation for the Dominican Social Security System (SDSS), in recognition of initiatives that contribute to the strengthening, modernization, and transformation of health services for the benefit of the affiliates.
These distinctions recognize efforts aimed at driving innovation, digital transformation, comprehensive care management, operational efficiency, and the improvement of the patient experience, promoting more accessible, sustainable, and humanized care models.
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The Good Practices in Social Security Award was created by DIDA with the purpose of recognizing excellence in health management within the Dominican Social Security System (SDSS), distinguishing health service providers (PSS), health risk administrators (ARS), and institutions that develop innovative, efficient, humane, and resilient models.
During the awards ceremony, the Director General of DIDA, Elías Báez, highlighted that these recognitions constitute a tool to promote continuous improvement, strengthen the protection of affiliates, and foster a culture of excellence throughout the social security system.
The awards were granted after a rigorous technical evaluation process carried out by DIDA specialists and a jury composed of renowned figures in the field of social security and the health sector, ensuring criteria of objectivity, transparency, and technical rigor.
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Since its opening, Médico Express has impacted the lives of more than 150,000 people through a comprehensive outpatient model that combines advanced technology, artificial intelligence, international quality standards, and care focused on the needs of patients and their families.
When valuing this distinction, Dr. Alejandro Cambiaso, executive president of Médico Express, expressed that these recognitions reflect the institutional vision of building a more humane, safe, and innovative health model.
“These awards represent the effort and commitment of our entire team. They are a validation of our mission to transform lives through excellent care, always placing the patient at the center of every decision. True innovation in healthcare happens when technology, quality, and humanization work together to generate real value for patients and contribute to the strengthening of the healthcare system,” he/she stated.
With these results, Médico Express reaffirms its position as a national benchmark in healthcare excellence, patient experience, and health innovation, actively contributing to the strengthening of the Dominican Social Security System and the development of more efficient, sustainable care models oriented toward generating value for the population.
About Médico Express
Médico Express is a leading ambulatory health center located in Santo Domingo East, conceived under international standards to offer comprehensive, personalized, and people-centered care. Its care model integrates more than 40 medical specialties, cutting-edge technology, advanced diagnostic services, ambulatory surgery, urgent care, telemedicine, and programs focused on prevention and wellness, ensuring a human, efficient, safe, and innovative health experience.
Among the institution’s main achievements is the international certification in Patient Experience granted by Global Healthcare Accreditation (GHA) with distinction, a recognition that made Médico Express the first center in Central America and the Caribbean to achieve it. Likewise, it holds the Fitwel certification, which endorses its facilities as spaces designed to promote health, well-being, and a better quality of life for patients, collaborators, and visitors.
