Banco Popular leads the Banking Digitalization Ranking for the fifth year

The Banco Popular Dominicano, a leader in the digital transformation of financial services in the country, was once again the most outstanding financial entity in the results of the “Ranking of Digitization of the Dominican Banking Sector 2025”, carried out by the Superintendency of Banks (SB). In this report, Banco Popular obtained distinctions in both personal and business banking, being the only multiple bank that has maintained gold certification for five consecutive years in both customer segments, also becoming the only financial intermediation entity to obtain the Award for Sustained Excellence in both segments. In addition, it was distinguished in user experience, best evaluation in digital onboarding for the simplicity and fluidity of the process, and authentication in digital channels. Maximum score in personal banking In personal banking, the bank achieved a score of 99.38 out of 100, practically a maximum score, according to the SB rating. The increase is notable compared to the 92.7 points obtained the previous year, which also allowed it to occupy the first place in its category. In investment banking, it also recorded a rise in its rating, going from 91.83 out of 100 in 2024 to 93.10 points in 2025. In summary, the banking entity received three badges in retail banking and two in corporate banking. A more connected and inclusive future Following the leadership of Popular, its executive president, Mr. Christopher Paniagua, stated that “staying at the forefront of digital banking in the Dominican Republic allows us to strengthen the relationship with each user of the bank’s digital channels, because we better understand their needs, anticipate them, and personalize their experience to the fullest extent.” “I am convinced that we are heading towards a more connected and inclusive future, for the benefit of the clients of financial services in the Dominican Republic,” said Mr. Paniagua. Meanwhile, in the SB report, the Superintendent of Banks, Mr. Alejandro Fernández W., highlighted the importance of the digital development of the financial system, which “strengthens trust, promotes financial inclusion and positions the country as a regional leader in digital development,” he indicated.

Users prefer alternative channels

The consolidation of the digital ecosystem in the Dominican financial sector has been marked by the intensive use of alternative channels compared to traditional ones. According to the “Dominican Banking Sector Digitalization Ranking 2025”, as of March 31, 2025, 82.3% of financial institutions used mobile applications and online banking as their main digital platforms, remaining the most adopted since 2021. Growth has also been recorded in the use of Application Programming Interfaces (APIs), WhatsApp, Interactive Voice Response (IVR) telephone systems, and ATMs, reflecting an ongoing process of automation combined with personalized attention.