“Cxgenies”: Artificial intelligence that revolutionizes the customer experience in the Dominican Republic

Santo Domingo. – Rainier Mallol, Dominican entrepreneur with international recognition, announced the launch of “Cxgenies”, a software designed to revolutionize Customer Experience Management. With this innovation, Mallol is committed to transforming the perception of customer service in the Dominican Republic and breaking with the idea that “service here leaves much to be desired”.

“cxgenies” uses artificial intelligence to offer a complete, continuous, and personalized view of customer interactions at all stages of the purchasing process. This technology enables companies to respond to, anticipate, and exceed customer expectations. “Our commitment is to contribute to the growth and success of companies in the Dominican Republic, improving the country’s reputation as a place where exceptional service is the norm,” adds Mallol. You can also read: China conducts maneuvers and hardens its tone with Japan amid the controversy over Taiwan

Key Benefits of “cxgenies”:

Improvement of services/products to generate more sales: Constant monitoring of what customers say on all channels to generate recommendations for improvements to products and services.
Service Recovery to improve reputation: Rapid identification and resolution of problems, which allows for personalization of service and increased customer satisfaction.
Convenience: Autonomous analysis by AI, facilitating decision-making without the need to hire technical personnel.
About “cxgenies” Customer Experience (CX) Management Software that offers a complete suite of tools to monitor, analyze, and improve customer interactions. With a focus on artificial intelligence, “cxgenies” is intended to change the way Dominican companies interact with their customers, elevating the quality of customer experiences throughout the country. About Rainier Mallol: Rainier Mallol is a technology leader with an impressive academic and professional background. He is the co-founder of Hayat, a company known for its work in predicting disease outbreaks with AI, and has been recognized in international forums and awards such as Forbes 30 Under 30 (USA) and MIT Innovator Under 35 (LATAM). He is a graduate of the Master’s in Administration and International Development from the Harvard Kennedy School, the graduate studies program at Singularity University at NASA, and Telematics Engineering (Magna Cum Laude) from PUCMM.