Edesur concentrates a third of the claims and the majority end up rejected

José Hoepelman’s case reflects a broader reality. After receiving two invoices for more than RD$9,400 in an empty space, he filed three claims. One was recognized, another rejected, and another is still pending. The obvious question arises: What happens when the company responds with a “does not apply”? The next step is to go to PROTECOM, the office of the Superintendency of Electricity that functions as a second instance. But the road is uphill. Although the client does not agree with the charge, they must pay a partial payment equivalent to the average of their last three invoices or, if they have no history, 33% of the amount claimed. Only then does the process continue and the service is not suspended.

Recent statistics show that the picture is not encouraging there either. In the first half of 2025, 31,787 claims were registered throughout the country. Of those, more than 10,500 were against Edesur, that is, one in three. And the most worrying thing: of the 11,890 accumulated decisions on this company, six out of ten ended up being “inadmissible”.

You can also read: Edesur billed almost RD$10,000 to an empty premises

At the same time, the distributor’s revenue continues to rise. In the National District, for example, in January 2025, RD$2.07 billion was collected; by July it was already RD$2.326 billion. San Cristóbal went from RD$1.174 billion to RD$1.335 billion; Baní from RD$284 million to RD$322 million; San Juan from RD$127 million to RD$147 million; and Barahona from RD$174 million to RD$195 million. In other words, while thousands of users see their claims closed with a “not applicable,” the company registers millionaire increases in its billing.