Great Place to Work Institute Vice President Antonio Ono called for putting mental health at the center of talent strategies and warned that this will be the great challenge for organizations in the coming years, along with preparation for disruptions such as artificial intelligence.
During his presentation at the Latin American Congress on Human Talent Development (CLADE), organized by the Association of Multiple Banks of the Dominican Republic (ABA) and the Latin American Federation of Banks (FELABAN), he warned that the confidence of employees in organizations is declining globally.
To reverse this global trend, he recommended practicing human and credible leadership, implementing institutional practices that support well-being and equity, as well as fostering the participation of collaborators. He stated that the future of work can and should be more human and indicated that the key is to build trust from within, between leaders and collaborators, to project it towards clients and society.
The national academic sector also participated in these debates, with the analysis of the training requirements of the labor market. Moderated by consultant Michelle Campillo, Leandro Feliz, from UNIBE; Alejandro Liz, from PUCMM; Elsa Maria Moquete, from UNAPEC and Maribel Lorenzo, from UASD, presented their views.
Banking experts address major transformations in the management of their human resources
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Human resources management is transforming rapidly and, as part of this process, multiple banks have adopted different strategies for attracting, retaining, training, and compensating their employees, senior banking executives stated during a panel at the Human Talent Development Congress (CLADE).
Experts shared their experiences of cultural transformation and team management, including the use of artificial intelligence for training and data analytics, differentiated labor benefits, and the implementation of hybrid or remote workdays.
Soraya Sánchez, Vice President of Service Quality and Customer Experience at Banco Popular; Martha Peralta, Vice President of Talent and Culture at Banco BHD; María del Pilar Peralta Brito, Vice President of Employee Experience at Banco Santa Cruz and María Isabel Grullón, Vice President of Human Resources at Scotiabank Caribe and Mariano Castro, President of CLADE and Vice President of Human Development at Banco Latinoamericano de Comercio Exterior, participated, with the moderation of Sovieski Naut, Digital Economy and SMEs Manager of the ABA.
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They commented that the organizational culture is not static, it must promote innovative and more humane banking. They highlighted the favorable results of promoting spaces for the exchange of ideas between young and older collaborators.
They highlighted that cultural work is much more than communication or specific training, it implies achieving commitment to the values of the institution, among which integrity, teamwork, collaboration, and innovation stand out.
Panelists shared their institutional experiences in implementing remote and hybrid work modalities, in accordance with their work ethic, highlighting data analytics and artificial intelligence applied to Human Resources, leveraging it to free up time and focus on higher-value tasks.
The CLADE Congress, which concluded this Thursday with the closing remarks of Rosanna Ruiz and Giorgio Trettenero, brought together about 30 exhibitors and panelists, and 150 professionals from human resources, administration, and other areas related to human resources.
